Terms of Service

1. Acceptance of Terms

By engaging Bluestone (“Bluestone,” “we,” “our”) for software development services, you agree to be bound by these Terms of Service. These terms apply to every engagement, as well as any other services we provide.

2. Our Services

Bluestone provides custom software development services including:

• Custom internal tools and operations software
• Web applications and product builds
• Workflow automation and integrations
• Backend systems and APIs
• Free written systems teardowns for private-sector prospects, and technical advisory

Specific deliverables, timelines, and scope are defined in individual engagement agreements signed before work begins.

3. Client Responsibilities

As a client, you agree to:

• Provide timely feedback and approvals to keep the project on schedule
• Supply necessary content, assets, and access credentials when requested
• Ensure all materials you provide do not infringe on third-party rights
• Communicate promptly regarding requirements and changes
• Pay invoices according to the signed agreement

4. Payments and Pricing

• Pricing is quoted per engagement at one fixed price agreed before work starts
• Invoices are issued by milestone; nothing is invoiced for work that has not shipped
• Payment terms are specified in the engagement agreement
• Late payments may result in work suspension
• Work outside the agreed scope is quoted separately, in writing, before it starts. Nothing inside the agreed scope is ever re-billed.
• All prices are in CAD unless otherwise specified

5. Intellectual Property

Ownership of work product is the cornerstone of every Bluestone engagement. By default:

• Client ownership: Upon full payment, you own the source code, assets, and infrastructure built specifically for your engagement. Code lives in a repository under your account; infrastructure lives in your cloud account.
• Bluestone retains: Ownership of generic internal tooling, templates, and methodologies developed independently and reused across engagements.
• Third-party assets: Open-source libraries and third-party services remain subject to their respective licenses.
• Portfolio rights: Bluestone may describe completed work in anonymised form, by system type and industry only, never naming the client, unless otherwise agreed in writing.

6. Confidentiality

Both parties agree to:

• Keep confidential business information private
• Not disclose proprietary information to third parties
• Use confidential information only for the purposes of the engagement
• Return or destroy confidential materials at the end of the engagement, and at any time on request

Confidentiality obligations survive the termination of our business relationship.

7. Limitation of Liability

To the maximum extent permitted by law:

• Bluestone is not liable for indirect, incidental, or consequential damages
• We do not guarantee specific business results (revenue, leads, rankings, etc.)
• Our total liability is limited to the amount paid for the specific engagement in question
• We are not responsible for third-party service outages
• Software delivery timelines and outcomes depend on factors beyond our control

We provide our services in good faith and to the best of our professional ability.

8. Termination

Either party may terminate the agreement:

• With written notice as specified in the engagement agreement
• Immediately for material breach of these terms
• For non-payment after reasonable notice

Upon termination:

• Client pays for all work completed up to the termination date
• Bluestone delivers all completed work upon final payment
• Access credentials and materials are returned to their respective owners

9. Dispute Resolution

These Terms of Service are governed by the laws of British Columbia, Canada:

• Disputes are first addressed through good faith negotiation
• If negotiation fails, disputes are resolved in the courts of British Columbia
• Each party is responsible for their own legal costs

10. Changes to Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated date. Existing engagements continue under the terms in effect at engagement commencement.

11. Contact

Questions about these Terms? Reach us at: